
Refund Policy Overview
Our commitment to providing a premier concierge experience extends to our clear and transparent refund policies. At Suite Life Only, we understand the premium nature of your investment and strive to ensure that every transaction is handled with the utmost professional care and integrity. Due to the nature and sensitivity of our events, all sales are final.

Refunds & Cancellations
Event Cancellations
If an event is permanently cancelled by the organizer and not rescheduled, clients are entitled to a full refund of the base ticket price. Service fees remain non-refundable to cover administrative costs.
Inclement Weather
For outdoor venues, events typically proceed rain or shine. Refunds are only issued if the venue officially cancels the event due to extreme safety conditions. Partial credits may be offered for delayed performances.
Client-Initiated Cancellations
All ticket sales, suite reservations, and hospitality packages sold by Suite Life Only LLC are final and non-refundable. By completing your purchase, you acknowledge that you read the refund policy and agree that no refunds, exchanges, credits, cancellations, or transfers will be issued for any reason, including but not limited to:
• Change of plans, inability to attend, or scheduling conflicts
• Personal circumstances or travel issues
• Transportation, arrival or departure disruptions
• Event postponement, rescheduling, modification, or cancellation by the venue, team, league, or event organizer
• Any other reason, unless explicitly authorized in writing by Suite Life Only LLC prior to purchase.
Verified Ticket Guarantee
Verified Ticket Guarantee
Our Verified Ticket Guarantee is simple. We 100% back any ticket we sell. We own all of our tickets before they are transferred to you. This ensures that our tickets are not traded amongst multiple parties before they reach you. All tickets sold to our guests are Guaranteed. With over 500 tickets sold, we may have had 1 issue in the past. While issues at check-in are extremely rare, if any issues arise, we encourage you to contact support at 310-988-9604 or Support@suitelifeonly.com
Full Refund Policy
Suite Life Only Refund Policy
All ticket sales, suite reservations, and hospitality packages sold by Suite Life Only LLC are final and non-refundable. By completing your purchase, you acknowledge and agree that no refunds, exchanges, credits, cancellations, or transfers will be issued for any reason, including but not limited to:
• Change of plans, inability to attend, or scheduling conflicts
• Personal circumstances or travel issues
• Transportation, arrival or departure disruptions or delays
• Event postponement, rescheduling, modification, or cancellation by the venue, team, league, or event organizer
• Any other reason, unless explicitly authorized in writing by Suite Life Only LLC prior to purchase
No Exceptions. Suite Life Only LLC operates as a secondary-market reseller of premium suite inventory. Once your reservation is confirmed and payment is processed, the tickets and access are considered sold and allocated. We do not hold inventory and cannot guarantee resale or transfer.
Risk Acknowledgment. You assume all risk associated with the purchase. We strongly recommend reviewing the event details, your availability, and all applicable venue, team, and league policies before purchasing. Suite access is subject to the rules and regulations of the stadium, team, and/or event organizer.
Force Majeure. In the event of any circumstance beyond our reasonable control (including acts of God, war, terrorism, government orders, pandemics, strikes, venue closure, or other force majeure events), neither Suite Life Only LLC nor its parent company Saidah Global LLC, nor any of their respective affiliates, officers, directors, employees, agents, or representatives shall be liable for any refunds, credits, or compensation. We will make reasonable efforts to provide comparable access if available, solely at our discretion, but this is not guaranteed.
Transfers & Name Changes. Suite access is non-transferable unless explicitly approved in writing by Suite Life Only LLC. Any unauthorized transfer or access given to person(s) may result in denial of entry or removal from suite with no refund or credit.
Liability Protection. To the fullest extent permitted by law, you agree to release, indemnify, and hold harmless Suite Life Only LLC, Saidah Global LLC, and their respective parent companies, subsidiaries, affiliates, officers, directors, employees, agents, and representatives from any and all claims, demands, losses, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from or related to your purchase or attendance.
Governing Law & Dispute Resolution. This policy and any transactions with Suite Life Only LLC are governed by the laws of the State of California. Any disputes arising from this policy or your purchase shall be resolved exclusively through binding arbitration in Los Angeles County, California, under the rules of the American Arbitration Association. You waive any right to a jury trial or participation in a class action lawsuit.
This Refund Policy is incorporated into our Terms of Service and constitutes the entire agreement between you and Suite Life Only LLC / Saidah Global LLC regarding refunds. We reserve the right to update this policy at any time; however, changes do
not apply retroactively to previously confirmed purchases.
If you have any questions prior to purchase, please contact us at [insert your email/phone] before completing your transaction.
Questions and Answers
01
What comes with a suite ticket?
Answer: Your seat (standing room tickets do not come with a seat), private entrance, premium buffet-style catering, dedicated attendants, and plush club-level seating. Amenities vary by venue — each listing details exactly what's included.
02
Are Suite tickets verified?
Answer:
Every ticket is 100% verified through our venue partnerships and backed by our Verified Ticket Guarantee. We own every ticket we distribute to our guests.
03
Do I need to buy a whole suite?
Answer:
No. When you purchase a Suite Seat you are purchasing a ticket in a shared suite. The suite will be shared with other concert goers who prefer a Premium Experience as well.
04
How will I receive my ticket(s)?
Answer:
First, you will receive an ID verification request. Once you complete the ID verification, your ticket will be transferred to the email you provided us during checkout. Please be sure that the email you provide us, matches the same email you use for TicketMaster.
05
Do you offer Refunds?
Answer:
No. We do not offer refunds. All ticket sales are final.
No exceptions.
06
Is there an Age Limit to enter?
Answer:
Yes. Because alcohol will be present, all guests must be 21+ years or older on day of event.
07
Are purses and bags allowed?
Answer:
Yes, however, most stadiums do not allow regular bags in. If you plan on bringing a bag, it must be clear and no larger than 12in x 12 in.